Do you conduct patient/family satisfaction surveys?

Yes, we regularly conduct satisfaction surveys to gather feedback and assess the experiences of residents and their families. In addition to satisfaction surveys, we welcome feedback at any time. Residents and families can share their thoughts, concerns, or suggestions directly with our staff, through suggestion boxes, or during family conferences.

Satisfaction surveys are typically conducted within 72 hours after discharge. The discharge surveys are administered through phone interviews.  The satisfaction surveys cover a range of topics, including but not limited to:

• Quality of care
• Staff interactions
• Facility cleanliness
• Communication effectiveness
• Overall resident experience